Usage Policy
OtonomiQ AI — Enterprise AI Automation Platform
Effective Date: May 25, 2026 Applies To: All OtonomiQ AI Products
HIPAA Compliant
SOC Certified
ISO 27001
GDPR Proactive
Overview
OtonomiQ AI Is An Enterprise AI Automation Platform Built To Help Organisations Coordinate Customer Interactions, Automate Business Workflows, And Maintain Full Operational Accountability Across Industries Such As Hospitality, Healthcare, Retail, Real Estate, And Manufacturing. Our Platform Is Designed With Governance And Security At Its Core, And This Usage Policy Reflects Those Values.
The Purpose Of This Document Is Not To Burden Users With Legal Complexity. It Exists To Protect The Integrity Of The Platform, Safeguard Sensitive Data, And Ensure That Every Organisation Using OtonomiQ AI Operates Responsibly. We Want Every Business That Uses Our Platform To Thrive Within A Framework That Is Transparent, Fair, And Consistently Enforced.
Who Can Use OtonomiQ AI
OtonomiQ AI Is Built For Enterprise Teams And Growing Businesses That Need A Reliable, Governed AI Automation Environment. Access To Our Platform Is Available Under The Following Conditions.
Registered Businesses
Any Legally Registered Business Entity That Has Agreed To Our Terms Of Service And Completed The Onboarding Process.
Authorised Team Members
Individuals Who Have Been Granted Access By The Account Owner Within An Active OtonomiQ AI Plan.
API Integrators
Developers Accessing OtonomiQ AI Through Authorised API Credentials For Integration Purposes Only.
Trial Users
Organisations Testing The Platform Under A Free Trial Arrangement, Subject To The Same Usage Boundaries As Paid Accounts.
Minors Under The Age Of 18 May Not Create Or Hold An OtonomiQ AI Account. Individuals Must Be Of Legal Age In Their Country Or Jurisdiction To Access The Platform.
Acceptable Use
OtonomiQ AI Exists To Make Enterprise Operations Faster, Smarter, And More Consistent. Below Are The Purposes For Which The Platform Is Designed And Permitted To Be Used.
Customer Engagement
Handling Inquiries, Bookings, Service Requests, And Support Conversations Across WhatsApp, Email, Web, And Social Channels.
Workflow Automation
Triggering Tasks, Updating Records, Routing Approvals, And Orchestrating Actions Across Connected Enterprise Systems.
Operations Management
Monitoring Operational Metrics, Maintaining Audit Trails, And Generating Accountability Across Business Units.
Multi Language Support
Engaging Regional And International Customers In Their Preferred Language To Maintain Consistent Brand Experiences.
System Integration
Connecting OtonomiQ AI To Existing Enterprise Tools To Enhance Coordination Without Replacing Infrastructure In Use.
Compliance Reporting
Using Full Audit Trails And Conversation Logs To Meet Internal Compliance Requirements And Regulatory Obligations.
Prohibited Use
OtonomiQ AI Is Built With Enterprise Responsibility In Mind. Certain Uses Are Strictly Prohibited To Protect Users, Third Parties, And The Integrity Of The Platform. Using OtonomiQ AI For Any Of The Following Purposes Will Result In Immediate Suspension And May Lead To Legal Action.
Prohibited Activities Include
Distributing Spam, Phishing Content, Or Unsolicited Marketing Messages Through Any Connected Channel. Attempting To Bypass, Override, Or Manipulate The Platform's AI Guardrails Or Governance Controls. Processing Or Transmitting Content That Is Illegal, Defamatory, Hateful, Or Harmful To Any Individual Or Group. Impersonating Another Business, Individual, Or Official Entity In A Way That Could Deceive Or Mislead Users. Using OtonomiQ AI To Collect Data Without Proper User Consent In Violation Of Applicable Privacy Laws. Reverse Engineering Or Extracting The Underlying Models Or Proprietary Systems Of The Platform. Sharing Account Credentials Across Multiple Organisations Or Allowing Unauthorised Parties To Access The Platform. Using The Platform To Facilitate Financial Fraud, Money Laundering, Or Any Other Unlawful Financial Activity. Automating Actions Designed To Manipulate, Deceive, Or Psychologically Harm End Users.
OtonomiQ AI Reserves The Right To Determine, At Its Sole Discretion, Whether A Specific Use Case Falls Within Acceptable Boundaries. If You Are Uncertain About A Specific Use Case, Please Contact Our Team Before Proceeding.
Data Handling And Privacy
OtonomiQ AI Processes Business And Customer Data As Part Of Its Core Functionality. Every Organisation Using Our Platform Is Responsible For Ensuring That The Data They Input, Connect, Or Transmit Complies With All Applicable Data Protection Laws In Their Region.
Our Commitment To Your Data
OtonomiQ AI Does Not Sell, Rent, Or Share Your Business Data Or Your Customers' Data With Third Parties For Advertising Or Commercial Profiling. Data Processed Through The Platform Is Used Solely To Power The Automation And Operations You Configure. All Data Access And Processing Is Governed By Your Agreement With Us And Is Subject To Our Privacy Policy.
You Retain Ownership Of All Data You Bring Into The Platform. OtonomiQ AI Operates As A Data Processor On Your Behalf, Which Means You Are The Data Controller And Carry The Responsibility For How Data Is Collected And Used Within Your Systems Before It Reaches Ours.
You Must Not Input Into The Platform Any Data That Belongs To Individuals Who Have Not Consented To Its Use In An AI Automated Environment. This Includes Personally Identifiable Information, Health Records, Financial Data, And Any Other Sensitive Category Of Data Protected Under Relevant Regulations.
Our Platform Includes Data Retention And Deletion Capabilities. It Is Your Responsibility To Configure These Settings In Accordance With Your Legal Obligations And Your Customers' Preferences.
Compliance Standards
OtonomiQ AI Is Built To Meet The Compliance Requirements Of Industries Where Accountability, Data Protection, And Governance Are Non-Negotiable. Our Infrastructure And Processes Are Aligned With The Following Standards.
HIPAA Compliant
SOC Certified
ISO 27001
GDPR Proactive
While OtonomiQ AI Maintains These Certifications And Standards At The Platform Level, Your Organisation Is Independently Responsible For Ensuring That Your Specific Use Of The Platform Complies With Sector Regulations That Apply To You. This Is Especially Relevant For Healthcare Providers, Financial Institutions, And Any Organisation Operating Under Jurisdiction Specific Data Laws.
If Your Organisation Requires A Data Processing Agreement, Signed Compliance Documentation, Or Specific Configuration Support For A Regulated Environment, Please Contact Our Enterprise Team Directly.
AI Behavior And Guardrails
OtonomiQ AI Operates With Enterprise Grade Guardrails That Are Designed To Keep Responses Within Defined Parameters, Maintain Controlled Outputs, And Ensure That Automated Actions Are Governed At Every Step.
Our AI Does Not Operate Without Boundaries. Every Response, Routing Decision, And Automated Action Is Governed By The Configuration Your Team Sets Up. Guardrails Ensure The AI Operates Consistently Within Your Business Rules And Cannot Take Actions Outside The Scope You Define.
You Are Responsible For Configuring Your AI Workflows, Scripts, And Response Parameters Accurately. OtonomiQ AI Cannot Be Held Responsible For Outcomes That Result From Misconfigured Workflows, Incorrect Data Inputs, Or Instructions That Violate This Usage Policy.
Our Platform Maintains Full Audit Trails So That Every Automated Decision Can Be Reviewed, Verified, And Reported On. You Should Review These Logs Regularly As Part Of Your Own Operational Governance Process.
If The AI Produces An Output That You Believe Is Incorrect Or Inappropriate, You Are Required To Report It To Our Support Team Immediately So We Can Investigate And Improve The System.
Account Responsibility
The Organisation Or Individual Who Holds An OtonomiQ AI Account Is Fully Responsible For All Activities That Occur Under That Account. This Includes Actions Taken By Team Members, Integrations Configured, And Data Processed Through Connected Systems.
You Are Responsible For Maintaining The Security Of Your Login Credentials And API Keys. If You Believe Your Account Has Been Compromised Or Accessed Without Authorisation, You Must Notify Our Security Team Immediately At tabrez@otonomiq.ai
Account Administrators Are Responsible For Managing User Access, Revoking Permissions When Team Members Leave Or Change Roles, And Ensuring That Only Authorised Individuals Can Access The Platform On Behalf Of Your Organisation.
Sharing A Single Account Across Multiple Separate Organisations Or Businesses Is Not Permitted Under Any Plan. Each Organisation Must Hold Its Own Account And Agree To These Terms Independently.
Third Party Integrations
OtonomiQ AI Works Alongside Your Existing Enterprise Tools Including CRM Platforms, ERP Systems, Booking Engines, POS Systems, And Messaging Platforms Such As WhatsApp, Instagram, Facebook, And Telegram. When You Connect A Third Party Service To OtonomiQ AI, You Agree To The Following.
You Must Have The Legal Right And Appropriate Permissions To Integrate Any Third Party Service With OtonomiQ AI. It Is Your Responsibility To Ensure That Your Use Of The Integration Complies With The Terms Of Service Of That Third Party Platform.
OtonomiQ AI Is Not Responsible For Any Data Breaches, Service Outages, Or Policy Violations That Originate From A Third Party Platform Or System That You Have Connected To Our Platform.
We Do Not Guarantee The Availability, Performance, Or Continued Compatibility Of Any Third Party Integrations. If A Connected Platform Changes Its API Or Policies In A Way That Affects Our Integration, We Will Work To Resolve The Issue As Promptly As Possible But Cannot Be Held Liable For Resulting Service Interruptions.
Enforcement
OtonomiQ AI Takes Usage Violations Seriously. Our Team Monitors Platform Activity And May Investigate Reports Of Misuse At Any Time. If A Violation Of This Usage Policy Is Identified, We Reserve The Right To Take One Or More Of The Following Actions Depending On The Severity Of The Issue.
Formal Warning
A Written Notice Issued To The Account Holder Explaining The Identified Violation And The Corrective Action Required.
Temporary Suspension
Temporary Restriction Of Access While An Investigation Is Conducted Or While Corrective Measures Are Implemented.
Permanent Termination
Permanent Closure Of The Account And Revocation Of All Access In Cases Of Serious Or Intentional Policy Violations.
Legal Action
Referral To Legal Authorities Or Civil Action In Cases Involving Fraud, Criminal Activity, Or Significant Harm To Third Parties.
We Aim To Resolve Issues Collaboratively Wherever Possible. Proactive Cooperation Will Always Be Considered During Any Enforcement Process.
Changes To This Policy
OtonomiQ AI May Update This Usage Policy Periodically As Our Platform Evolves, As Regulations Change, Or As New Use Cases Emerge. When We Make Material Changes To This Policy, We Will Notify All Active Account Holders Via Email And Display A Visible Notice Within The Platform Dashboard.
Continued Use Of The Platform After An Updated Policy Becomes Effective Constitutes Your Acceptance Of The Revised Terms. If You Do Not Agree With Any Changes, You Should Discontinue Use Of The Platform And Contact Our Team To Discuss Your Options.
Contact Us
Have A Question About This Policy Or Need Clarification On A Specific Use Case? Our Team Is Always Available To Help.
